For required on-line/on-site service/training on your Masteel supplied machine and current Masteel's brand availability call/dm/email your nearest Masteel office with your machine model / serial number / machine service issue(s) description (with pictures sent via dm/email). Our current non-warranty service/training rates are:
$140 Canadian per hour for machine related service/training $160 Canadian per hour for CNC control + axis drive related service/training $100 Canadian per hour for service/training related travel time $0.68 Canadian per kilometre for service/training related travel distance
A minimum charge of $500 Canadian applies for less than four (4) service/training + travel combined hours for each service/training visit. Masteel's annual technical phone support package covering non-warranty service is $950 Canadian.
Note that no unauthorized third party warranty service is accepted by Masteel. And if a customer requested Masteel warranty service is found to be unwarranted on inspection this service is charged at the above service/training rates.