For required parts & service on Masteel offered and currently available metalworking technology fill in the following Masteel parts + service form and email it to [email protected]:
All quoted part pricing is f.o.b. Masteel Delta, British Columbia warehouse with a minimum order charge of $100 plus applicable taxes + duties.
Our current non-warranty service/training rates are:
$140 Canadian per hour for machine related service/training $160 Canadian per hour for CNC control + axis drive related service/training $100 Canadian per hour for service/training related travel time $0.68 Canadian per kilometre for service/training related travel distance
A minimum charge of $500 Canadian applies for less than four (4) service/training + travel combined hours for each service/training visit. Masteel's annual technical phone support package covering non-warranty service is $950 Canadian.
A standard machine part testing + inspection fee of $600 f.o.b. Masteel's head office in Delta, British Columbia applies if part testing + inspection is required to establish a machine failure remedy.
Please download, fill in and email the following credit card transaction request form to expedite any required non-warranty parts / service / training:
Note that no unauthorized third party warranty service is accepted by Masteel. And if a customer-requested Masteel warranty service is found to be unwarranted on inspection this service is charged at the above service/training rates.